Frequently Asked Questions
Everything you need to know before and after placing an order.
Orders
When will my order be shipped?
Orders are processed within 1–3 business days. You will receive a tracking link once dispatched.
Can I change or cancel my order?
Contact us within 24 hours of placing your order at support@citybilla.com. Once processed, changes may not be possible.
How can I track my order?
Once dispatched, you will receive a tracking link by email.
Shipping
Do you ship internationally?
We currently ship across Europe.
How long does delivery take?
Standard delivery is 3–7 business days depending on your location.
Do I have to pay customs duties?
Orders within the EU are delivered duty-free. International orders may be subject to local customs charges.
Returns
What is your return policy?
Items can be returned within 14 days of delivery in original condition with tags attached.
How do I start a return?
Email support@citybilla.com with your order number to receive return instructions.
When will I receive my refund?
Refunds are processed within 5–10 business days after we receive your return.
Products & Sizing
How do CITYBILLA products fit?
Most pieces are designed for an oversized fit. See our size chart for detailed measurements.
I’m between sizes. What should I choose?
For an oversized look, size up. For a closer fit, choose your usual size.
Will sold-out products be restocked?
Core collection pieces are restocked regularly. Limited drops may not return.
Care
How should I wash my garments?
Machine wash cold, inside out. Do not tumble dry. Iron on low heat if needed.
General
How can I contact CITYBILLA?
Email support@citybilla.com or use our contact form.
How quickly do you respond?
We typically respond within 1–2 business days.